For customer service inquiries, please email us at: [email protected]
Our customer service team is available Monday through Friday, from 9 AM to 5 PM CEST. We strive to respond to all inquiries within 24 hours during business days.
Find quick answers to common questions by visiting our FAQ page.
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Response Times:
Our commitment is to respond to all customer service inquiries within 24 hours during business days.
Issue Resolution:
We aim to resolve standard issues within 3 business days. Complex issues may require more time and will be escalated according to our escalation policy.
Support Availability:
Support is available through email or live chat during our regular business hours. For after-hours support, please email us, and we will respond during the next business day.
We are committed to providing exceptional service and will do our best to ensure your satisfaction.